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Customizing pre-packaged applications from independent software vendors (ISVs) can be very cost-prohibitive to any company's budget. CompSoft's cadre of application experts can assist you in optimizing return on investment (ROI) in their packaged applications by decreasing the costs associated with refining, implementing and managing them. We work with our clients to build a stable application environment and implement processes with defined service levels, enabling them to better predict -- and potentially reduce – the costs associated with implementing their packaged applications.

With a flexible set of application services, CompSoft can provide ongoing management and enhancement of your packaged applications. With CompSoft, you can select from a comprehensive set of business, technical and project management capabilities to support your packaged applications. We will work with you in a three-phased approach to assess your needs, manage the transition of your application management services to CompSoft, and deliver ongoing application support for your packaged applications.

The CompSoft team can work with your IT and training teams to:
Rapidly deploy a broad range of specialized skills and resources
Enable quicker upgrades and enhancements
Supply around-the-clock, proven support services, training and documentation for end-users
Deliver services for clients to realize higher ROI

To further leverage your ISV resource, we can provide end-user training and support, troubleshooting problems with your application environment, technical support, and application support activities such as user profile management and batch scheduling. Our services can also include overall program management and project support for upgrades, business enablement or integration with new applications.

CompSoft USA and CompSoft India have certified professional consultants to work with you to help increase the business value you derive from packaged applications. In addition, they have technical expertise in a plethora of applications support our customers with:

Domain knowledge and best practices
Pre- and post-implementation support
Technical support (software, system administration, interface monitoring)
Project support with PMP-certified team (upgrades, integration with new packages, new development)
User support (multi-Level help desk support, troubleshooting, etc.)
Training, development and instructional design
Program management

CompSoft also has a world-class global resource delivery organization that includes centers in emerging-market countries such as India. This global base enables us to deliver high-quality services with reduced cycle times and increased savings.


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